{"id":10797,"date":"2023-02-15T17:00:16","date_gmt":"2023-02-15T16:00:16","guid":{"rendered":"https:\/\/museum.toulouse-metropole.fr\/practical-information\/on-site-service\/"},"modified":"2025-12-15T14:18:12","modified_gmt":"2025-12-15T13:18:12","slug":"on-site-service","status":"publish","type":"page","link":"https:\/\/museum.toulouse-metropole.fr\/en\/practical-information\/on-site-service\/","title":{"rendered":"On-site service"},"content":{"rendered":"<section class=\"section-group\"><div class=\"container\"><div class=\"pure-g\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"visit-comfort-1\">Visit comfort<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cloakroom\"><strong>Cloakroom<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal effects deposited must be collected the same day<\/li>\n\n\n\n<li>The depositor is responsible for any valuables deposited<\/li>\n\n\n\n<li>The cloakroom may be closed and\/or fully booked during peak periods<\/li>\n<\/ul>\n\n\n\n<p>As part of the Vigipirate plan, the following <strong>are not accepted<\/strong> at the school entrance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suitcases and large bags<\/li>\n\n\n\n<li>Scooters and other individual vehicles<\/li>\n<\/ul>\n\n\n\n<p>The following <strong>are permitted<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bicycle helmets left in the hands of visitors. Ideally hung up or placed in small bags and kept with them<\/li>\n\n\n\n<li>Motorbike helmets<\/li>\n\n\n\n<li>Pushchairs and trolleys for people with reduced mobility (dedicated parking area)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"guide-maps\"><strong>Guide maps<\/strong><\/h3>\n\n\n\n<p>Printed guide maps are available at reception, to view or download:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure   aria-label=\"\"  class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"20\" src=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/02\/drapeau-france.jpg\" alt=\"pictogramme drapeau France\" class=\"wp-image-2877\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-white\"><a class=\"wp-block-button__link   wp-element-button\" href=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/04\/Plan-guide-Museum-2023-FR-18-04-23_compressed.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Fran\u00e7ais<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure   aria-label=\"\"  class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"19\" src=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/02\/drapeau-anglais-sans-marge.jpg\" alt=\"pictogramme drapeau Royaume unis\" class=\"wp-image-2875\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-white\"><a class=\"wp-block-button__link   wp-element-button\" href=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/04\/Plan-guide-Museum-2023-En-18-04-23_compressed.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">English<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure   aria-label=\"\"  class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"20\" src=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/02\/drapeau-espagnol.jpeg\" alt=\"pictogramme drapeau Espagnol\" class=\"wp-image-2873\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-white\"><a class=\"wp-block-button__link   wp-element-button\" href=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/04\/Plan-guide-Museum-2023-ES-18-04-23_compressed.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Espa\u00f1ol<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure   aria-label=\"\"  class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"18\" src=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/03\/Flag_of_Germany.svg-e1678373432976.png\" alt=\"pictogramme drapeau Allemagne\" class=\"wp-image-4194\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-white\"><a class=\"wp-block-button__link   wp-element-button\" href=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/04\/Plan-guide-Museum-2023-DE-18-04-23_compressed.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Deutsch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"accessibility\"><strong>Accessibility<\/strong><\/h3>\n\n\n\n<p>The reception desk, the Champs libre studio and the auditorium are equipped with magnetic loops for hearing-impaired visitors.<br>A <strong>reading machine<\/strong> is available to the public <strong>on request<\/strong> in the libraries of the Museum.<br>A video magnifier is available to the visually impaired to facilitate reading documents at the reception of the Museum.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-black\"><a class=\"wp-block-button__link   wp-element-button\" href=\"https:\/\/museum.toulouse-metropole.fr\/accessibilite\/\">Accessibility in the Museum<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"stroller-park\"><strong>Stroller park<\/strong><\/h3>\n\n\n\n<p>As the temporary exhibition in the basement is not accessible to pushchairs, parking is available on the ground floor. The visit of our permanent collection and the Henri Gaussen Botanical Garden can, for its part, be carried out with (several lifts on the route).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"loan-of-equipment-and-comfort-items\">Loan of equipment and comfort items<\/h3>\n\n\n\n<p>The Museum offers visitors items to make their visit more comfortable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>wheelchairs<\/li>\n\n\n\n<li>baby carriers<\/li>\n\n\n\n<li>walking sticks<\/li>\n\n\n\n<li>anti-theft devices<\/li>\n\n\n\n<li>noise-canceling headphones for adults and children<\/li>\n\n\n\n<li>weighted vests for adults and children<\/li>\n\n\n\n<li>anti-stress items<\/li>\n\n\n\n<li>timers<\/li>\n\n\n\n<li>hourglasses<\/li>\n\n\n\n<li>sunglasses for adults and children<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"free-wi-fi\"><strong>Free Wi-fi<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"wc\"><strong>WC<\/strong><\/h3>\n\n\n\n<p>The Museum is equipped with toilets on the different floors, most are equipped with changing tables.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n<section class=\"section-group section-bg-taupe-light\"><div class=\"container\"><div class=\"pure-g\">\n<div class=\"wp-block-group has-taupe-light-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"self-guided-visits-fun-tools-to-guide-you\">Self-guided visits: fun tools to guide you<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loans are made free of charge on request at reception, in exchange for an identity document.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h3 class=\"wp-block-heading\" id=\"multi-sensory-case\"><strong><strong><strong>Multi-sensory case<\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Open these treasure troves and discover the Museum with all your senses.<\/strong><\/p>\n\n\n\n<p>Rocks, fur, skeletons, naturalised animals and other surprises are hidden in the drawers of these cases, themed by floor.<\/p>\n\n\n\n<p>Each case comes with a map of the Museum and an accompanying leaflet containing observation games, riddles and explanations, and inviting you to handle an object related to the specimen on display.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>1st floor case: A case on wheels and a general booklet, to read or have read to you.<\/em><\/li>\n\n\n\n<li><em>2nd floor case: A case on wheels with 3 different supports:<\/em>\n<ul class=\"wp-block-list\">\n<li><em>a general booklet<\/em><\/li>\n\n\n\n<li><em>an app for an interactive tour via tablet or smartphone<\/em><\/li>\n\n\n\n<li><em>an audio tour<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>There are two versions of each resource (available free of charge by prior arrangement):\n<ul class=\"wp-block-list\">\n<li><em>Toddlers<\/em><\/li>\n\n\n\n<li><em>7 years and over<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<figure   aria-label=\"\"  class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"750\" src=\"https:\/\/museum.toulouse-metropole.fr\/wp-content\/uploads\/sites\/6\/2023\/02\/malette-e1761748905467.webp\" alt=\"photo\" class=\"wp-image-2801\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" 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download:&hellip;<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":28943,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10797","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>On-site service - Mus\u00e9um de Toulouse<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/museum.toulouse-metropole.fr\/en\/practical-information\/on-site-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"On-site service - Mus\u00e9um de Toulouse\" \/>\n<meta property=\"og:description\" content=\"Visit comfort Cloakroom As part of the 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